AI agents built to finish the job - not just the conversation.

Give Osvi a customer outcome. It coordinates voice, WhatsApp, email, chat, and business systems across days, keeping the work moving until it is complete.

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Works across days and channelsPersistent customer memoryHuman judgment where it matters

Trusted by the leaders

How teams use Osvi

Start with a customer outcome, then coordinate every conversation, system action, and handoff needed to complete it.

Rider
Finance
Feedback operations

Coordinate rider hiring, finance reconciliation, and customer feedback across voice, WhatsApp, email, chat, and connected business systems.

Case study

Booking
Support
Outreach

Handle booking journeys, customer support, and new guest outreach across channels without making guests repeat information.

Case study soon

Card recovery
Payment operations

Recover failed card payments, run collection journeys, and send timely payment reminders across voice, WhatsApp, email, and connected systems.

Rider
Finance
Feedback operations

Coordinate rider hiring, finance reconciliation, and customer feedback across voice, WhatsApp, email, chat, and connected business systems.

Case study

Booking
Support
Outreach

Handle booking journeys, customer support, and new guest outreach across channels without making guests repeat information.

Case study soon

Card recovery
Payment operations

Recover failed card payments, run collection journeys, and send timely payment reminders across voice, WhatsApp, email, and connected systems.

Rider
Finance
Feedback operations

Coordinate rider hiring, finance reconciliation, and customer feedback across voice, WhatsApp, email, chat, and connected business systems.

Case study

Booking
Support
Outreach

Handle booking journeys, customer support, and new guest outreach across channels without making guests repeat information.

Case study soon

Card recovery
Payment operations

Recover failed card payments, run collection journeys, and send timely payment reminders across voice, WhatsApp, email, and connected systems.

Trusted by customer operations team

Case study

Coming soon

Case study

Coming soon

Case study

From first contact
to completed outcome

Most bots answer one message and stop. The follow-ups, the reminders, and the updates in your systems still land on your team. Osvi carries the work all the way to done.

Agents built in english

Conductor builds voice, chat, and web agents from one SOP.

Multi-channel agents

Use agents wherever your customers are visiting your business.

Multilingual by Default

Keep context when customers move between supported languages.

Run Long Journeys

Carry the next action across channels, systems, and days.

82%coverage

Policy coverage

Policies, approvals, and handoffs checked.

Guardrails Built In

Keep policy checks, approvals, and handoffs inside every journey.

Human-Quality Voice

Natural, responsive conversations designed around each use case.

One system, accountable
for the outcome

Journey owns the outcome. Conductor builds the team. Agents act across channels. Observability explains every decision. Evals improves every release.

Journey

Journey owns the customer outcome. It keeps choosing and executing the next useful action across channels and days until the work is complete.

Persistent customer memory
Cross-channel orchestration
Outcome-based completion

Osvi Journey Workspace

GoalMove every customer to a confirmed outcome.

AOPs

1
Understand the requestStart with the customer context already on file.
2
Coordinate the next stepChoose the right agent and continue with shared context.
3
Confirm the outcomeVerify completion, then stop every follow-up.

Attached agents

Chat agentCustomer concierge

Voice agentFollow-up specialist

Conductor

Describe the outcome, SOPs, tools, policies, and brand behavior in natural language. Conductor assembles reusable specialist teams and simulates them before release.

Build reusable specialist teams in natural language
Connect tools, guardrails, approvals, and brand behavior
Simulate and verify every team before launch

Osvi ConductorBuilding agent

Build sessionVoice agent

Build a bilingual voice agent that recovers abandoned bookings, follows refund policy, and hands exceptions to a person.

Describe a change...

Agents

Specialist agents act across voice, WhatsApp, email, chat, and web while sharing one operating context and accountability for the same outcome.

Channel-native specialist agents
Shared memory across every channel
One coordinated agent team

Osvi Agent Workspace

Configure the voice agent

Set the prompt, conversational model, and speaking voice.

First Message

Hi, this is Riya from Osvi AI.Prompt

Open with the booking context already on file. Confirm the requested change. Offer only policy-safe alternatives, then summarize the final action before ending the call.

GeminiGemini 3.5 Flash

DeepgramNova-3

Observability

See every interaction, decision, tool call, guardrail, and outcome, then improve agents with evidence.

Journey-level metrics
Conversation and decision traces
Self improving agents

Osvi Observability

Total runs+12.4%

Goal rate%+4.1%

Escalations%−1.6%

Journey funnelLast 7 days

Runs

Engaged

Goal met

Quality trend

89.4+6.8 points

Decision traceRun #4821

12:04:11Signal

Call connectedJourney memory attached

Captured

12:04:19Decision

Change intent understoodNext-weekend stay requested

Reasoned

12:04:26Tool

Booking API checkedTwo matching rooms available

Succeeded

12:04:31Policy

Refund policy verifiedNo exception required

Passed

12:04:48Outcome

Booking movedConfirmation sent and goal closed

Completed

Evals

Test every agent version against realistic customer scenarios, inspect the judge evidence, and compare variants before release.

Simulated customer scenarios
Judge scores with reasons
Variant comparison before release

Osvi Evals

Scenarios5Full suite

Pass rate80%4 passed

Judge score98.7+2.3

Version comparison

v18 · Baseline96.4

v19 · Candidate98.7

Scenario suiteAgent v19

01Voice

Refund requested in policy windowUpset customer · Voice

Queued

02Language

Language switches mid-conversationHindi to English · WhatsApp

Queued

03Policy

Discount pushed beyond policyGoodwill limit correctly enforced

Queued

04System

Payment fails twice, then retriesRecovery path · Voice

Queued

05Handoff

Human handoff requested immediatelyEscalation path · Chat

Queued

Seamless Integrations.

Connect with your CRM, helpdesk, messaging, calendars, payments, and internal APIs while the journey stays intact.

A smarter alternative
to disconnected bots

When a customer chats on WhatsApp today and calls tomorrow, most tools treat them as a stranger. That gap is where revenue, follow-ups, and trust quietly leak.

Conversation-only botsOsvi outcome system

People still connect tools and decide every next action by hand.Osvi agents autonomously decide and execute the next approved action across tools and systems.

Voice-only bots keep retrying one expensive channel, even when another channel would finish the job.40% lower operating cost by selecting the best mix of voice, WhatsApp, email, chat, web, or human support for the outcome.

Building, wiring, and testing a new bot can take weeks before a team sees a result.7× faster with Conductor turning SOPs, tools, policies, and tests into a launch-ready specialist team in minutes.

Context resets when a customer changes channel or returns another day.One persistent journey memory follows the customer across every interaction and period of waiting.

Opaque automation leaves teams guessing why a decision was made or whether the outcome was reached.100% traceable with every conversation, decision, tool call, guardrail, and outcome available for inspection.

Practical insights for
agentic operations

2026-09-03Product

Voice bots vs Long-Horizon Agents: When One Call Isn't the Outcome

Voice bots handles one interaction. Osvi Journey carries the work across days, channels, and business systems until completion.

2026-01-23Engineering

Why Your Voice AI Feels Slow: The Complete Guide to Latency Optimization

Every millisecond matters in voice AI. Here's how latency affects user experience and what you can do to optimize the entire conversation pipeline.

2025-12-14Industry

Inbound vs Outbound Voice AI: Where Complexity Meets Opportunity

Why understanding intent and context determines which voice AI use cases succeed - and which ones waste your budget.

Answers Before
You Get Started

What is a long-horizon agent?

It is an agent that stays accountable for a business outcome across multiple interactions, channels, systems, and periods of waiting instead of stopping after one conversation.

Can Osvi work with our existing systems?

Yes. Osvi can read, write, and execute actions through authorized CRMs, helpdesks, scheduling systems, payments, internal APIs, and communication channels.

How do humans stay in control?

Every journey can include approvals, policy checks, confidence thresholds, redaction, and contextual handoffs. Observability keeps every action traceable.

Which languages and channels are supported?

Osvi supports voice, WhatsApp, SMS, email, and chat. And with the right configuration, it can support 50+ languages.

How quickly can we launch a pilot?

A focused pilot starts with one measurable journey, its SOP, policies, integrations, and test scenarios. We can execute in as little as 2 weeks.